This is a translation. If the English and Dutch versions differ, the Dutch version applies.
Has something gone wrong? Then let’s sort it out together. This page tells you how to make a complaint and what happens next.
A problem with your order
Has your item arrived damaged, with a printing fault, or is it not what you ordered? Let me know through the contact page within 14 days of it arriving, and include:
- your order number
- a clear photo of the item
- a line or two about what’s wrong
You don’t need to send anything back. You’ll get a replacement or your money back.
Worth knowing
Anything with your own words or photo is printed just for you, so the right to cancel does not apply to it. A typo or a wrong choice in your own design is yours to check before you pay. There’s more in the terms and conditions.
When you’ll hear from me
I reply as soon as I can, and always within 14 days.
A complaint about your data
Is your complaint about how I handle your personal data? Have a look at the privacy policy. You also have the right to complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Questions?
Come across something that's wrong or unclear? Let us know through the contact page, and we'll sort it out together.